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If you are not satisfied with the purchase (damaged in transit, wrong item, etc.), you can send it back to us.

Please return the product in its original packaging within 7 days after the date of purchase.
Return or exchange of products purchased through sales or promotional codes is not accepted.
Opened coffee beans, coffee powder or hanging ear bags, and worn-out brewing utensils cannot be returned or exchanged.

We are happy to replace the product for you. Please contact us via / Whatsapp or Signal, (852 6156 9495) so that we can look for your item and tell us the reason for the return.

Please give us at least 1 week to exchange it, because we will reschedule it according to our roasting date to ensure you can still get the freshest coffee beans!